What are the working hours?
Hideout is open to the general public Monday through Friday from 9:30am to 6pm. On Saturdays and Sundays, we mostly host private parties. In the event that we do not have a party on the weekend, we WILL be open for open play. Please refer to our calendar for more information also feel free to call in to confirm.
What is the address and phone number of Hideout?
We are located at:
1125 Lindero Canyon Road Unit A7
Thousand Oaks, CA 91301.
Our phone number is 818-707-6900
How much is the admission for general play time?
The cost is $15.99 per child for 2 hours
unlimited entry for the day is $19.99
Children under 9 months old are FREE.
We also offer free admission for parents and/or caregivers.
Do you offer any discounts?
We offer discount for groups larger than 5 kids, $12/kid.
You can also purchase 6 play passes for $65 if you have more than 3 kids (No Expiration). 6PX regular price is $75
Does Hideout offer any play passes/packages?
We sell unlimited membership for as little as $55 (at least 3 months commitment)/
(We need 30 days cancelation notice with this option).
One Month only pass is $150.(short-term frequent visits)
You can also purchase 6 play passes for $75 or a 10 pack for $120. (These passes do not expire and can be shared among siblings)
Do you require a deposit for party reservations?
Yes, there is a $350 or $500 non-refundable deposit in order to secure your reservation. Please note a service charge/ gratuity will be applied to all party packages depending on the party package you choose.
Does Hideout sell prepared food?
Yes, we sell snacks along with drinks which are healthy and organic.
Can we bring outside food/ beverages?
Yes. Outside food and drinks can be consumed in our upper-level lounge area. In order for us to keep Hideout as clean as possible, we request to avoid sticky foods such as cotton candy, ice cream, gum, etc.
Does everyone need to take their shoes off?
Hideout is a shoe-free environment. All adults must wear socks. We offer socks for sale at the front desk in case you forget to bring yours. (first timers keep some change with you).
What are the times slots for parties?
Saturday and Sunday:
10am-12pm; 1pm-3pm; 4pm-6pm
Call us for weekday availability at (818) 707-6900.
Can we come in with friends to celebrate birthdays?
While we love guests coming in with friends to celebrate, a playdate is allowed but cake and treats are not unless reservations are made for an open play party.
Does the facility have wifi & entertainment?
Yup, Bring your own device we provide wifi...
And we keep you entertained with kid friendly music every day, so you will never feel bored.
How convenient is the location?
Yes, pretty convenient location since next door is the convenient store Pavilions where you get almost everything right at your footsteps. Especially, when you host a party you may feel the need to run all your last minutes errands for balloons or food/drinks, ICE from this store and carries almost everything.
How Clean is the facility?
We constantly run sanity checks, keep cleaning and wiping down the toys you play with every day, the facility is closed for deep cleaning by professionals on Sunday evenings. Socks are encouraged at all times. Toys used by toddlers are disinfected on the event if they are being contaminated by others. We take sanity very seriously, we expect everybody to follow the facility good code of conduct all the time.
* No pets are allowed in the play area.
** Hideout is a shoe free facility, adults need socks to enter and should keep them on all the time!
** If your kid is too sick for school they are too sick for Hideout too!